Last updated: 1-12-25
At BjBytes, we aim to provide premium-quality digital products, plugins, presets, and creative tools. Because all our products are digital downloads, delivered instantly after purchase, our cancellation and refund rules follow strict guidelines to ensure fairness and transparency.
1. Digital Product Policy
All items sold on bjbytes.com are non-tangible, digital goods. Once a product is downloaded or accessed:
⛔ No Cancellations
Orders cannot be canceled after payment is completed since delivery is automatic.
⛔ No Refunds
Refunds are not provided for:
- Wrong product purchase
- Change of mind
- Compatibility issues due to your device
- Already downloaded or used products
- Misunderstanding of product features
Please read all product descriptions carefully before purchasing.
2. Exceptions (If Applicable)
Refunds may only be considered in very limited cases, such as:
- Duplicate payment due to payment gateway error
- Wrong amount charged
- Technical issue where the product was not delivered at all
In such rare cases, you may contact us at mshubhajit992@gmail.com, and our team will review the matter.
Refund approval is not guaranteed and is decided on a case-by-case basis.
3. Technical Support
If you face installation or usage issues, we provide free assistance via:
We will help fix issues through:
- Step-by-step guidance
- Re-download links
- Alternate file formats (if available)
Support is offered, but refunds are not.
4. Unauthorized Sharing or Abuse
Refund requests will be automatically rejected if:
- A user downloads the product and claims non-delivery
- The product is shared, redistributed, or leaked
- Attempted misuse of payment dispute systems (chargebacks)
We reserve the right to ban accounts involved in such activities.
5. Contact Us
For any questions about this policy, email us at:
📧 hello@bjbytes.com
🌐 www.bjbytes.com
We respond within 24–48 hours.